Terms of service

Last updated 14 September 2026

These are the terms on which Simansana is offered to you. They are written to be read, not skimmed past — they cover what the platform does, what we ask of you, and what happens in the situations that matter. By creating an account you agree to them. How we handle your personal data is a separate page: our privacy policy.

Who we are

Simansana is a product of Goom Coom Ltd, a company registered in England and Wales (company number 09661684) with its registered office at 7c Hanham Hall, Whittucks Road, Hanham, Bristol, BS15 3FR. You can write to us at info@simansana.com.

The service

Simansana is a platform for what people create, the relationships they belong to, and the things they hold together. What it offers at any moment is shown in the product itself; more will be added as it is built, and some of it may change or be taken away — Simansana is in Beta, and the section below says what that means.

Simansana is in Beta

It is being built and used at the same time, by a very small team, and you should read what it offers today as where it has got to rather than as what it will always be. Features are added, changed and taken away as we learn what works; some of them are open to a few people before everyone; parts of it will be rough, things will occasionally break, and answers and fixes can take time. We cannot promise notice of every change before it happens — but where you are paying you can always leave, and the membership section sets out how.

Three things hold whatever else moves: what you put here is yours, we do not read it, and we do not sell it or advertise against it. Being in Beta does not lower the care we owe you, and nothing on this page takes away a right the law gives you.

Your account

Some parts of Simansana are offered country by country, because they rest on how things are done in a particular place; what is not yet offered where you are simply does not appear.
You must be 18 or over to hold an account. Anyone may make one; most people arrive on an invitation from somebody already here, but you need none.
An account is for one person — you. The details you give must be true, and the contact points you verify must be yours.
Nobody can look you up. There is no search for people. Somebody reaches you only if they already hold your email address or telephone number, if you were handed a link, or because you are connected to them.
You are responsible for keeping your sign-in credentials safe. If you believe someone else has access to your account, change your password and tell us.

Your content

What you put here is yours — a photo in an album, something you attach to a message, what you set down in a family tree, a picture of yourself, a document you send us; and, as new parts of the platform open, the same holds for what you put in them. Wherever it sits, you keep every right you have in it. You give us only the licence we need to run the service: to store your content, to make the technical copies serving it requires (thumbnails, previews, backups), and to show it to the people you choose to share it with. We do not read, mine, sell or advertise against your content, and the licence ends when the content is deleted.

You are responsible for what you upload and share: it must be lawful, and it must not violate anyone else's rights. Content shared with you remains the sharer's — it is shown to you to see, not to redistribute. Every upload is checked by machine before it is shown to anyone; anything found to carry a threat is destroyed and you are told, and repeated refusals pause your uploading for a while.

We look after your content carefully — it is stored redundantly, and deleting is deliberately hard to do by accident. Even so, no service is infallible, and for anything truly irreplaceable we encourage you to keep your own copy too.

Other people in what you put here

Much of what makes this platform worth having is about other people. A family tree records relatives, most of whom are not members and some of whom have died. An invitation carries somebody's email address or telephone number. When you enter any of that, you are recording information about somebody else, and a few things follow:

Enter what you believe to be true, and correct it when you find it is not.
Only use a contact detail to reach somebody you have a genuine reason to reach. The platform is not a way to send messages to people who do not want them.
A link you hand over yourself admits whoever holds it. An invitation sent to an address reaches one person; a link you copy or show as a code is spent by whoever uses it, and a link made for an occasion admits everyone who uses it for thirty days, or until you withdraw it. Hand one only to the people you mean to let in, and withdraw it when the occasion has passed.
Accepting an invitation connects two people only when it says so. Whether a yes also connects you is written on the invitation before you answer it; recommending Simansana to somebody connects nobody.
A person you have named can ask us what is held about them, and can ask for it to be corrected or removed. We will act on that, and it may mean changing or removing something you entered. Our privacy policy sets out how.

What Simansana is not

Simansana records and describes; it never moves, transfers, settles or discharges anything, and nothing on it is financial or legal advice. Where it helps you set down what you own, what you owe and where things are, the documents it prepares are not a will and name nobody as receiving anything. Where one person helps another here, they do so under that person's own permission, given by them and endable by them at any moment; Simansana does not yet carry acting under a power of attorney or a deputyship.

Messages from us

Running the service means writing to you — sign-in codes, invitations you are part of, and notices about your account or things done concerning it — at the contact points you verified, by email or WhatsApp. These are service messages, not marketing; we send no marketing.

Membership and payment

Simansana is free to use. A paid membership adds more, and exactly what it includes — and what it costs — is shown to you when you subscribe, before you pay anything.

The price is shown to you at the checkout, before you pay anything, and that is the price. It is taken by our payment processor, Stripe; we never see your card details.
It renews yearly until you cancel it, and you can cancel at any time from the Membership page. Cancelling stops the next payment and keeps your membership running to the end of the year you have already paid for. There is no notice period and no cancellation fee.
You have 14 days to change your mind about a new membership. Cancel from the Membership page within 14 days of first subscribing and your membership ends straight away, with anything you paid refunded in full, automatically. This is on top of your right to cancel at any time, and we do not ask you to give anything up for it.
Invite five people and get a year free. While this offer runs, the first five people who join Simansana on invitations you sent earn you one year of membership; people who join after the fifth do not add to it. If you already hold a membership, your next renewal is free; if you do not, the year waits for you on the Membership page, and you start a membership with a card that is charged nothing for the first year and the usual price when it renews. The year is a year of membership, never money. We may end the offer, and if we do, a year you have already earned still stands.
Nothing you already hold is taken hostage. If a membership ends — you cancelled it, or a payment failed — everything you hold stays exactly where it is: nothing is deleted, nothing is hidden, and everything already there stays readable. What stops is adding more.
If the price changes, the new price applies from a later renewal, never to a period you have already paid for — and you can cancel before it does.
What a membership includes may change too. Simansana is still being built, and what a membership covers — and what becomes of what you have if one lapses — may change as it grows. If a change leaves you worse off than the terms you signed up under, you can cancel, and we will refund the unused part of any period you have already paid for.

Acceptable use

Do not use Simansana to do anything unlawful; do not upload content that is illegal to hold or share; do not harass or impersonate anyone; do not probe, overload or interfere with the platform or reach for content you were not given. We may remove content or suspend accounts where this is violated — see below.

Suspension and closure

You may close your account at any time, from your settings. Closure ends access at once and starts the removal described in the privacy policy, with a 180-day window to change your mind. If you hold a membership, closing your account ends it.

We may suspend an account while we investigate a serious breach of these terms, unlawful content, or a genuine risk to the platform or its people — and we will tell you at a contact you verified where we reasonably can. Suspension is not deletion: nothing is removed by it, and it is lifted when the reason is resolved. If you hold a membership, collection pauses while your account is suspended and resumes when the suspension is lifted.

Our responsibility to you

We provide Simansana with reasonable skill and care. Nothing in these terms excludes or limits liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, or for fraud. Beyond that, we are not liable for losses that were not a foreseeable result of our breaking these terms, or for business losses — the service is for private use.

Changes

The service will evolve, and these terms will evolve with it. Simansana is in Beta and changes often, so we cannot promise notice of every change before it takes effect: the current version of this page is always the one that applies, and the date at the top is the date of the last change. Where a change matters we will do our best to say so directly — and if you do not accept a change, you can close your account.

Governing law

These terms are governed by the law of England and Wales, and its courts have jurisdiction — though if you live elsewhere in the UK, you keep the protections and the courts of your home nation.